Emmix Inc protects the privacy of our clients, customers, and visitors. Emmix Inc gathers information both passively and actively, but DOES NOT sell or share any received information to third party companies with the exception of our technical support team who can access only client information required to assist with technical questions.
At the time of a service purchase, Emmix Inc will require personal information from the customer, including name, mailing address, service address (if different from mailing address), date of birth, social security information, credit card information, email address, and additional information needed for billing purposes. Emmix Inc does generate GPS coordinates for our Fixed Wireless customers only. All information is secured within software databases with controlled limited access and no mobile opt-in will be shared with third parties for marketing purposes.
Basic customer information may be used to file FCC mandatory reports, which include census tract and block data determined by address, subscribed speeds, and if a resident or business.
Emmix Inc reserves the right to use personal information to resolve billing issues, including Collections, and service issues. Emmix Inc will send connectivity customers marketing materials about new service opportunities, including increased speed. Materials may be in the form of both email and mailers. Customers will have the ability to opt-out of one or both marketing avenues. Emmix Inc will also announce potential and scheduled outages along with service issues that are not limited to any one particular customer. Emmix Inc does not knowingly collect, solicit or use personal information from anyone under the age of 18. If a customer is under age 18, please do not attempt to register for services or send any personal information to Emmix Inc. If Emmix Inc learns that personal information has been gathered from a child under the age of 18, Emmix Inc will delete that information as quickly as possible to the extent technically feasible. If a customer believes that his/her child under age 18 may have provided Emmix Inc with personal information, please contact Emmix Inc at support@emmix.net. Additionally, Emmix Inc will not troubleshoot connectivity issues or discuss information about the customer’s account with anyone under the age of 18.
When a customer uses Emmix Inc's connectivity, any information a customer sends and receives is transmitted over a fixed wireless network and may be subject to interception by unauthorized third parties who seek to harm. While it is Emmix Inc's objective to take reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information a customer sends and receives through the service, Emmix Inc cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free.
Emmix Inc recommends that customers use caution when sending any information over the Internet and use encryption technology whenever possible, such as websites that have the “https” designation in the website’s address bar and that show a padlock icon in the browser’s window.
Emmix Inc does not collect any information about customer activity on the Internet. All customers are subject to Emmix Inc's Terms of Use.
SMS Privacy Policy for how Emmix Inc. collects, uses, and shares information related to SMS messages sent and received messaging services. This policy supplements our general privacy policy and specifically addresses SMS communications.
1. Information We Collect:
Mobile Phone Number: We collect your mobile phone number when you opt-in to receive SMS messages from Emmix Inc.
Message Content: We may collect the content of SMS messages you send to us or receive from us.
Delivery and Read Receipts: We may collect data regarding the delivery and read status of SMS messages.
Opt-in and Opt-out Information: We maintain records of your opt-in and opt-out preferences for our SMS messaging services. The mobile opt-in will not be shared.
Interaction Data: Information about your interactions with our SMS messages, such as responses and clicks.
Campaign and Program Information: For 10DLC, we store information about the SMS campaigns and programs you are enrolled in.
2. How We Use Your Information:
To Deliver SMS Messages: We use your mobile phone number to send you SMS messages related to the programs and campaigns you have opted into.
To Respond to Inquiries: We use your information to respond to your questions or requests submitted via SMS.
To Improve Our Services: We analyze message data to improve the effectiveness and efficiency of our SMS messaging services.
To Comply with Regulations: We use your information to comply with applicable laws and regulations, including those related to 10DLC messaging.
For Account Administration: If applicable, we may use the information to manage your account and preferences.
Marketing and Promotional Purposes: Only with explicit opt-in, we may use your information to send promotional or marketing messages.
3. Information Sharing:
Service Providers: We may share your information with third-party service providers who assist us in delivering our SMS messaging services, such as messaging platforms and telecommunications providers. These providers are contractually obligated to protect your information.
Legal Obligations: We may disclose your information if required by law, such as in response to a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or other business transaction, your information may be transferred to the acquiring entity.
No Sale of Information: Emmix Inc. does not sell or rent your mobile phone number or SMS data to third parties for marketing purposes.
4. Opt-Out and Consent:
Opt-Out Instructions: You can opt-out of receiving SMS messages from us at any time by replying "STOP" to any message you receive.
Confirmation: Upon receiving your "STOP" message, we will send you a confirmation message that you have been unsubscribed.
Help Information: For help or assistance, reply "HELP" to any message you receive.
Explicit Consent: We obtain explicit consent before sending you any SMS messages, in accordance with 10DLC requirements.
5. Security:
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.
We follow industry best practices for securing SMS communications.
6. Changes to This Policy:
We may update this Privacy Policy from time to time. We will post any changes on our website or notify you through other communication channels.
7. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at: 501-823-5080
